Support

How Can We Help?

Med AI support is here to help with account access, reminders, caregiver sharing, refill tracking, medication history, reports, and technical issues. We cannot provide medical advice, emergency help, diagnosis, treatment recommendations, dosage instructions, or medication safety decisions.

Common Support Topics

Account access

Contact us if you are having trouble signing in, updating your account, managing profile details, or accessing your Med AI information.

Reminders and notifications

We can help troubleshoot reminder setup, notification permissions, app settings, battery settings, and device settings that may affect whether reminders appear.

Caregiver and shared care

We can help with caregiver invitations, shared access, permission settings, and understanding what information is visible to trusted connections.

Refill tracking

We can help explain how refill awareness is calculated from the information you enter. Refill tracking is an estimate and should be checked against your bottle, pharmacy records, and healthcare instructions.

Medication history and reports

We can help with medication history, weekly summaries, and doctor-ready PDF reports. Reports should be reviewed for accuracy before sharing with a doctor, pharmacist, caregiver, or family member.

Technical issues

Contact us if the app is not loading, a feature is not working as expected, a report will not generate, or you notice an issue that affects your experience.

Email Support

Email support@medaiapp.com for help. Please do not send urgent medical questions or emergency requests to support.

What to Include in a Support Request

• The email address associated with your Med AI account, if applicable.
• Your device type, operating system version, and app version.
• A short description of what happened and what you expected to happen.
• Any relevant screenshots, with sensitive information removed if possible.
• Whether the issue involves reminders, caregiver sharing, refill tracking, reports, or account access.

Response Time

We try to respond to support messages as soon as reasonably possible. Response times may vary based on volume, the complexity of the request, and whether we need additional information.

Privacy or Account Deletion Requests

For privacy questions, account access requests, or deletion requests, email support@medaiapp.com. You can also review our Privacy Policy for more information about privacy choices.

Legal and Medical Questions

Med AI is for informational and organizational purposes only. For legal terms, review our Terms of Use. For medical limitations, review our Medical Disclaimer.

If you think you may be having a medical emergency, call emergency services immediately. For medication decisions, dosage questions, side effects, diagnosis, or treatment, contact a licensed healthcare professional.