Privacy Policy

Introduction

Med AI is designed to help people organize medication routines, track reminders, maintain refill awareness, support shared care, and prepare medication information for doctor or pharmacist conversations. This Privacy Policy explains how Med AI collects, uses, shares, and protects information when you use our app, website, support channels, and related services.

Med AI is not a doctor, pharmacist, emergency service, or healthcare provider. Information in Med AI is used for organization and support, not for diagnosis, treatment, or medical decision-making.

Scope of This Policy

This Policy applies to Med AI services that link to it, including our mobile app, website, support communications, reminder tools, caregiver features, refill tracking, medication history, weekly summaries, and doctor-ready report features.

Information We Collect

Information you provide directly

We collect information you choose to enter, upload, or share with Med AI, such as medication details, reminder preferences, refill information, caregiver sharing settings, notes, and support requests.

Account and profile information

If you create an account, we may collect your name, email address, login credentials, profile settings, notification preferences, and basic information needed to operate your account.

Medication and reminder information

Med AI may collect medication names, strengths, directions, dose schedules, timing, dose status, skipped or missed dose records, and related notes you save in the app.

Refill tracking information

We may collect quantity, remaining supply, refill dates, dose frequency, and other information you enter so Med AI can provide refill awareness estimates.

Caregiver and shared care information

If you use caregiver or shared care features, we may collect the contact information of invited caregivers, access permissions, shared updates, and settings that control what information is visible to trusted connections.

Doctor-ready report information

When you generate a report, Med AI may use medication list information, dose history, refill awareness, and other app data you choose to include in the report.

Support communications

If you contact us, we may collect your email address, message content, device details you provide, and any screenshots or files you choose to send.

Device, usage, and analytics information

We may collect information about your device, operating system, app version, approximate usage activity, crash reports, performance data, and analytics that help us improve reliability, security, and user experience.

How We Use Information

We use information to provide and maintain Med AI, including medication reminders, notification scheduling, dose tracking, refill awareness, caregiver sharing, medication history, weekly summaries, and doctor-ready reports.

We also use information to respond to support requests, troubleshoot technical issues, improve app performance, protect account security, prevent misuse, comply with legal obligations, and communicate important service updates.

How We Share Information

Service providers

We may share information with vendors who help us operate Med AI, such as hosting, analytics, customer support, crash reporting, notification delivery, and security providers. These providers are expected to use information only to provide services to Med AI.

Caregiver or shared connections chosen by you

If you invite a caregiver or trusted person, Med AI may share the information you choose to make available through those features. You are responsible for choosing trusted recipients and reviewing sharing settings.

Legal obligations

We may disclose information if required by law, legal process, or a valid government request, or if we believe disclosure is necessary to protect rights, safety, security, or prevent misuse.

Business transfers

If Med AI is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

Data Retention

We retain information for as long as needed to provide Med AI, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and support security. You may request deletion of your account or certain information by contacting support.

Your Choices and Rights

Notification controls

You can manage notification permissions through your device settings. If notifications are disabled, reminders may not appear as expected.

Account updates

You may update certain account, profile, medication, reminder, refill, and sharing settings inside the app.

Access and deletion requests

You may contact us to request access, correction, or deletion of personal information. We may need to verify your identity before completing certain requests.

Cookies and Analytics

Our website and services may use cookies or similar technologies to understand usage, improve performance, remember preferences, and protect security. You can adjust browser settings to limit cookies, but some features may not work correctly.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Med AI is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to Med AI, contact us so we can review and take appropriate action.

International Users

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as updating the effective date or providing notice in the app or on the website.

Support Contact

For privacy questions, account requests, or support needs, contact us at support@medaiapp.com or visit the Support page.